Jan 20, 2010
Market Service: ERP
Reintroducing an Old Friend: SAP Standard Support
Derek Prior, Jim Shepherd
When SAP reintroduced a standard support service on January 14, 2010, you could hear the shouts of "Yippee!" in every language across the globe. But what impact will SAP Standard Support really have on loyal SAP customers that currently have SAP Enterprise Support?
Jan 20, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Hub Solution Designs
Bill Swanton
Hub Solution Designs' name says it all: It focuses on helping companies figure out what they need for MDM governance and process, selects the technology, and architects it for an appropriate data hub. References we spoke to valued the boutique MDM firm's experience and found the relationship highly productive. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Infosys
Bill Swanton
Infosys Technologies' master data management (MDM) practice is clearly focused in a few industries, including high tech, life sciences, retail, and financial services. It has a broader experience with the Oracle and IBM products, which is consistent with its industry focus. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Deloitte
Bill Swanton
Deloitte's master data management (MDM) practice is part of its broader enterprise data management practice, which also includes the data governance and data quality capabilities important to ERP-suite-focused users. The practice is noteworthy for the broad base of data domains and industries supported and the number of tools and assets it brings to the engagement. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: CSC
Bill Swanton
CSC has a large master data management (MDM) practice with a noticeable concentration on customer data and life sciences. Customers note its ability to provide long-term support for all phases of multi-year projects. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Liaison Technologies
Bill Swanton
Liaison Technologies provides product information management (PIM) in the form of software as a service and business process outsourcing. It is an alternative to implementing a PIM product on-site and staffing for operation and data management tasks. This profile is a part of AMR Research's coverage of the master data management (MDM) landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: MindTree
Bill Swanton
MindTree's master data management (MDM) practice, though relatively small, is highly focused on the manufacturing industry, with three quarters of its revenue from the consumer goods industry. References commended it for being very cost effective across a variety of services, from MDM strategy and business case preparation to quick implementation of MDM software. This profile is a part of AMR Research's coverage of the MDM landscape.
Dec 21, 2009
Market Service: Global Business and Outsourcing Services
Proving Value, Establishing Trust: Assessing Oracle's Services and Support Strategy
Dana Stiffler
Oracle has strengthened and focused its services and support business in recent years. For a publicly held software company, this means focus, automation, and innovation while aligning more closely with the product side of the house, with pricing and delivery models gradually shifting toward software as a service and the cloud.
Dec 14, 2009
Industry Value Chain Strategies Service
P&G and Accenture Explore a New Universe
Allen Johnson
Procter & Gamble and Accenture have embarked on a journey to better exploit the digital universe. Is this is a random exploration, or are we seeing gravity established in a world that's inhabited by digital consumers?
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.