Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Dec 21, 2009
Market Service: Global Business and Outsourcing Services
Proving Value, Establishing Trust: Assessing Oracle's Services and Support Strategy
Dana Stiffler
Oracle has strengthened and focused its services and support business in recent years. For a publicly held software company, this means focus, automation, and innovation while aligning more closely with the product side of the house, with pricing and delivery models gradually shifting toward software as a service and the cloud.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 30, 2009
Market Service: Global Business and Outsourcing Services
Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?
Dana Stiffler
Xerox is the latest in a long line of technology manufacturers to realize that its future lies in services, not products, particularly in the B2B value chain. Its acquisition of ACS makes sense when executives talk about synergies in document management and transaction processing, but key ACS businesses like broad finance and accounting BPO will likely languish post-transaction.
Sep 23, 2009
Market Service: Global Business and Outsourcing Services
HP Sunsets EDS Brand
Dana Stiffler
Hewlett-Packard (HP) has sunsetted the nearly 50-year-old Electronic Data Systems (EDS) brand. This closes the book on one outsourcing era, but potentially begins a promising new one, with HP's application and outsourcing services unit rechristened as HP Enterprise Services.
Sep 22, 2009
Market Service: Global Business and Outsourcing Services
Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
Dana Stiffler, C.J. Wehlage
Dell's acquisition of Perot Systems greatly expands its services portfolio, making it a more formidable competitor against HP and IBM in the U.S. SMB market. To be competitive in other markets and on a global scale, Dell will need to make additional acquisitions.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Jul 23, 2009
Market Service: Global Business and Outsourcing Services
State of the Outsourcing Industry in Mid-2009: Activity To Resume With a More Cautious and Global Focus
Phil Fersht, Dana Stiffler
In past recessions, enterprises have increased both IT and business process outsourcing (BPO) initiatives to drive out cost. But that hasn't been the case during the last nine months of severe economic downturn. Most enterprises have put outsourcing plans on the back burner while they tackle fundamental issues, including contemplating their very survival.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jul 6, 2009
Market Service: Global Business and Outsourcing Services
A Bridge to Software as a Service: SAP's Integrated Service Delivery Initiative
Dana Stiffler
For software companies that intend to survive into the cloud era, their product and service operations must merge into an integrated development and delivery model: Products shift to a services orientation, while services standardize and become repeatable. We've been looking for signs that indicate progress in this area and found one this week in a conversation with Jan Grasshoff, director of global service portfolio management for SAP.