Jan 20, 2010
Market Service: ERP
Reintroducing an Old Friend: SAP Standard Support
Derek Prior, Jim Shepherd
When SAP reintroduced a standard support service on January 14, 2010, you could hear the shouts of "Yippee!" in every language across the globe. But what impact will SAP Standard Support really have on loyal SAP customers that currently have SAP Enterprise Support?
Nov 9, 2006
Enterprise Application Strategies
The Future of Enterprise Applications
Jim Shepherd
Enterprise applications have become much more than just software. Besides supporting most commercial transactions, they are also the primary source of business data, vital to regulatory compliance, and one of the most valuable assets to a company. For 20 years, AMR Research has been helping companies understand and use them to improve their business processes. As we head into our next 20 years, AMR Research presents the second in our book series, The Future of Enterprise Applications, to help businesses realize even more value from their investments in these powerful products. Here's a peek at what's inside.
Jun 22, 2006
Enterprise Application Strategies
Software as a Service in the ERP World
Judy Sweeney, Jim Shepherd
When salesforce.com roared onto the application scene back in 1999, the model for delivering/licensing CRM applications changed dramatically. CRM and HCM vendors have had some success with the software as a service business model, but what about the ERP suite? Are there signs that the SaaS model is catching on among the mainstream ERP vendors?
Dec 7, 2005
Industry Value Chain Strategies Service
SAP Provides Hosted R/3 for Business Product Resellers, an Alternative to SaaS
Lance Travis, Jim Shepherd
SAP recently unveiled a new hosted business system for office product retailers, jointly developed with United Stationers Inc. The system uses SAP R/3 for financial management, customer management, purchasing, logistics, and reporting, and also Comergent's B2B software for e-commerce support. It could be the counterpunch that slows down the SaaS bandwagon.
May 1, 2002
Market Service: Global Business and Outsourcing Services
Dispelling the Hype Around Web-Based Enterprise Apps
Dana Stiffler, Allison Bacon, Jim Shepherd
The Bottom Line: While Web-based architecture is where enterprise software is headed, wholesale replacement of existing systems is not the way to go. Don't let broad architecture-based claims lure you into upgrades.