Jan 20, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Hub Solution Designs
Bill Swanton
Hub Solution Designs' name says it all: It focuses on helping companies figure out what they need for MDM governance and process, selects the technology, and architects it for an appropriate data hub. References we spoke to valued the boutique MDM firm's experience and found the relationship highly productive. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Deloitte
Bill Swanton
Deloitte's master data management (MDM) practice is part of its broader enterprise data management practice, which also includes the data governance and data quality capabilities important to ERP-suite-focused users. The practice is noteworthy for the broad base of data domains and industries supported and the number of tools and assets it brings to the engagement. This profile is a part of AMR Research's coverage of the MDM landscape.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Aug 20, 2009
Market Service: Supply Management
IBM Externalizes Internal Procurement Expertise With Expanded Offering
Mickey North Rizza, Phil Fersht
IBM is now poised to capture a large share of the business process outsourcing (BPO) supply management market. The company's banking on two differentiators: its procurement and sourcing skills and the potential for companies to consolidate their spend with IBM spend, leading to greater leverage and, ultimately, savings.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Ten Lessons for Avoiding Outsourcing Disasters
Phil Fersht
Having spent several months focusing on survival strategies to ride out the recession, organizations are now turning to outsourcing, expecting an easy way to carve out operating costs. However, outsourcing initiatives that aren't diligently evaluated and executed almost always have the opposite effect, resulting in increased costs, business disruption, and embarrassed executive sponsors. How can enterprises that are moving into large outsourcing engagements for the first time avoid such disasters?
Jul 23, 2009
Market Service: Global Business and Outsourcing Services
State of the Outsourcing Industry in Mid-2009: Activity To Resume With a More Cautious and Global Focus
Phil Fersht, Dana Stiffler
In past recessions, enterprises have increased both IT and business process outsourcing (BPO) initiatives to drive out cost. But that hasn't been the case during the last nine months of severe economic downturn. Most enterprises have put outsourcing plans on the back burner while they tackle fundamental issues, including contemplating their very survival.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.