Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Feb 8, 2010
Retail Strategies Service
Top Technology Trends in the Apparel Market: The Fourth Annual Apparel Research Study and Analysis
Janet Suleski, David Aquino, Lucie Draper
As economic conditions moderated in late 2009, apparel companies planned to loosen budget belts for this fiscal year-but only slightly. This Report provides insight to apparel executives about where their peers will be placing their IT bets as they look ahead to improved consumer spending patterns while still dealing with competitive, economic, and global market realities.
Jan 20, 2010
Market Service: ERP
Reintroducing an Old Friend: SAP Standard Support
Derek Prior, Jim Shepherd
When SAP reintroduced a standard support service on January 14, 2010, you could hear the shouts of "Yippee!" in every language across the globe. But what impact will SAP Standard Support really have on loyal SAP customers that currently have SAP Enterprise Support?
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Infosys
Bill Swanton
Infosys Technologies' master data management (MDM) practice is clearly focused in a few industries, including high tech, life sciences, retail, and financial services. It has a broader experience with the Oracle and IBM products, which is consistent with its industry focus. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: CSC
Bill Swanton
CSC has a large master data management (MDM) practice with a noticeable concentration on customer data and life sciences. Customers note its ability to provide long-term support for all phases of multi-year projects. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Liaison Technologies
Bill Swanton
Liaison Technologies provides product information management (PIM) in the form of software as a service and business process outsourcing. It is an alternative to implementing a PIM product on-site and staffing for operation and data management tasks. This profile is a part of AMR Research's coverage of the master data management (MDM) landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: MindTree
Bill Swanton
MindTree's master data management (MDM) practice, though relatively small, is highly focused on the manufacturing industry, with three quarters of its revenue from the consumer goods industry. References commended it for being very cost effective across a variety of services, from MDM strategy and business case preparation to quick implementation of MDM software. This profile is a part of AMR Research's coverage of the MDM landscape.
Dec 21, 2009
Market Service: Global Business and Outsourcing Services
Proving Value, Establishing Trust: Assessing Oracle's Services and Support Strategy
Dana Stiffler
Oracle has strengthened and focused its services and support business in recent years. For a publicly held software company, this means focus, automation, and innovation while aligning more closely with the product side of the house, with pricing and delivery models gradually shifting toward software as a service and the cloud.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.