Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Feb 8, 2010
Retail Strategies Service
Top Technology Trends in the Apparel Market: The Fourth Annual Apparel Research Study and Analysis
Janet Suleski, David Aquino, Lucie Draper
As economic conditions moderated in late 2009, apparel companies planned to loosen budget belts for this fiscal year-but only slightly. This Report provides insight to apparel executives about where their peers will be placing their IT bets as they look ahead to improved consumer spending patterns while still dealing with competitive, economic, and global market realities.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Deloitte
Bill Swanton
Deloitte's master data management (MDM) practice is part of its broader enterprise data management practice, which also includes the data governance and data quality capabilities important to ERP-suite-focused users. The practice is noteworthy for the broad base of data domains and industries supported and the number of tools and assets it brings to the engagement. This profile is a part of AMR Research's coverage of the MDM landscape.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 23, 2009
Market Service: Global Business and Outsourcing Services
HP Sunsets EDS Brand
Dana Stiffler
Hewlett-Packard (HP) has sunsetted the nearly 50-year-old Electronic Data Systems (EDS) brand. This closes the book on one outsourcing era, but potentially begins a promising new one, with HP's application and outsourcing services unit rechristened as HP Enterprise Services.
Sep 22, 2009
Market Service: Global Business and Outsourcing Services
Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
Dana Stiffler, C.J. Wehlage
Dell's acquisition of Perot Systems greatly expands its services portfolio, making it a more formidable competitor against HP and IBM in the U.S. SMB market. To be competitive in other markets and on a global scale, Dell will need to make additional acquisitions.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.