Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Mar 1, 2010
Market Service: Customer Management
Lead Management Investments Drive Revenue Improvements
Chris Fletcher
Most companies are losing money because of poor lead management practices. Customer acquisitions and improving cross-sell/upsell opportunities are high priorities for CRM executives, but continued inefficiencies in lead management will make achieving them a difficult challenge for most B2B companies.
Feb 12, 2010
Industry Value Chain Strategies Service
Just How Long Do We Have To Wait for True S&OP in Life Sciences?
Barry Blake, Wayne McDonnell
Most life sciences companies view the sales and operations planning (S&OP) process solely as a venue to match supply with demand. Here we offer insight on why this is the case as well as some ways to overcome the inertial force that keeps these companies from advancing their S&OP capabilities.
Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Feb 8, 2010
Retail Strategies Service
Top Technology Trends in the Apparel Market: The Fourth Annual Apparel Research Study and Analysis
Janet Suleski, David Aquino, Lucie Draper
As economic conditions moderated in late 2009, apparel companies planned to loosen budget belts for this fiscal year-but only slightly. This Report provides insight to apparel executives about where their peers will be placing their IT bets as they look ahead to improved consumer spending patterns while still dealing with competitive, economic, and global market realities.
Feb 5, 2010
Market Service: Knowledge and Content Management
IBM WebSphere Portal: The Champ's Next Move
Jim Murphy
At January's LotuSphere, IBM proudly touted its eight-year run as the portal market share leader, citing Gartner's research and likening its dominance to "winning the Super Bowl eight years in a row." Of course, portal market share depends on how you define portal. The definition is changing, and IBM plans to help drive the change.
Jan 20, 2010
Market Service: ERP
Reintroducing an Old Friend: SAP Standard Support
Derek Prior, Jim Shepherd
When SAP reintroduced a standard support service on January 14, 2010, you could hear the shouts of "Yippee!" in every language across the globe. But what impact will SAP Standard Support really have on loyal SAP customers that currently have SAP Enterprise Support?
Jan 20, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Hub Solution Designs
Bill Swanton
Hub Solution Designs' name says it all: It focuses on helping companies figure out what they need for MDM governance and process, selects the technology, and architects it for an appropriate data hub. References we spoke to valued the boutique MDM firm's experience and found the relationship highly productive. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 18, 2010
Industry Value Chain Strategies Service
Conquering the Seven Deadly Challenges of Sales and Operations Planning
Jane Barrett, Steve Steutermann
Although sales and operations planning (S&OP) is nearing its second decade, only 18% of companies rate themselves as proficient. Worse, year-over-year data shows that industries are going backward, not forward, in driving S&OP improvements. The issue is change management. In this Report, we share insights on the state of the market and how to get your organization into high gear by tackling the seven toughest obstacles.
Jan 15, 2010
Market Service: Customer Management
The Life Science Sales Organization: A Five-Year Perspective
Chris Fletcher, AMR Research Healthcare and Life Sciences Team
Life science sales organizations are being forced to revise the saturation-selling tactics of the past decade. Cutting cost out of the sales IT infrastructure is a simplistic but necessary first step. Over the next three to five years, fundamental changes in the market, including the patent expiration of many blockbuster drugs, uncertainty and fear surrounding healthcare reform, and the growing influence of managed-care organizations, will drive life science companies to revitalize their sales strategies.