Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jun 10, 2009
Market Service: Global Business and Outsourcing Services
The 2009 Supply Management BPO Landscape: Short-Term Body-Shopping Trumps Business Transformation
Phil Fersht, Mickey North Rizza
Supply management business process outsourcing has been red hot in recent years. The market grew 30% in one year, driven by procurement and strategic sourcing services being offshored to India in record numbers. However, because of the short-term mentality of companies jumping into engagements for the sake of short-term cost savings, this growth is not sustainable. Many of the companies have a long road ahead if they want to follow through with process optimization and make future efficiencies.
Apr 24, 2009
Market Service: Global Business and Outsourcing Services
Moving High-Value Analytical Work Offshore: How Infosys BPO Became Integrated With Alcoa's Financial, Planning, and Analysis Activities
Phil Fersht, Barry Blake
As companies seek to outsource processes that require a certain level of customization and analytical judgment, service providers are branching out into new, higher value analytical offerings like supply chain analytics, clinical services, and front-office financial services. This is termed knowledge process outsourcing (KPO) by many in the industry as enterprises seek access to global talent in low-cost locations. One example is aluminum manufacturer Alcoa and the financial planning and analysis activities it has been sourcing to Infosys' Bangalore center.
Mar 20, 2009
Market Service: Global Business and Outsourcing Services
Be True to Your Core When You Offshore
Phil Fersht, Dana Stiffler, Kevin O'Marah
The capability to source work to locations that will provide added competitive bite to your supply chain backbone, exploit cost efficiencies, give your company access to scarce talent, provide process acumen, and leverage new technology has never been as critical to your global business infrastructure as it is in today's business environment. Smart businesses that address these sourcing opportunities are likely to emerge from this economic slump more nimble, competitive, and globally integrated.
Jan 7, 2009
Market Service: Global Business and Outsourcing Services
Satyam's Woes Put India's Services Industry in the Hot Seat
Phil Fersht, Dana Stiffler
Satyam's financial irregularities and today's resignation of Chairman Ramalinga Raju have India's IT-BPO industry under increased financial scrutiny from Wall Street analysts and corporate clients. While Satyam has a major challenge ahead to maintain its market position, and becomes a likely takeover target, this fiasco shouldn't have longer-term ramifications for the Indian services sector, as long as Satyam's creative accounting turns out to be an isolated incident and not a more pervasive problem across the sector.
Dec 22, 2008
Market Service: Global Business and Outsourcing Services
The Human Resources Outsourcing Industry Landscape: Less Complexity Drives Renewed Growth
Phil Fersht
The human resources outsourcing (HRO) industry has struggled to live up to expectations in recent years, with many buyers grappling with poorly integrated service delivery, overly complex operational issues, and a lack of common HR standards and technology platforms. However, new AMR Research findings show this market has rebounded significantly as a direct result of HRO engagements being less complex, the bundling of HR technology and processes, the increased maturity of global outsourcing providers, and the rapid deployment of offshore HR delivery models.
Dec 5, 2008
Market Service: Global Business and Outsourcing Services
Building the Outsourcing Innovation Index: In Pursuit of Non-Linear Growth
Dana Stiffler, Phil Fersht
Among the top strategic initiatives global service providers are pursuing today, non-linear growth is the Holy Grail. AMR Research is introducing the Outsourcing Innovation Index, which helps to identify companies that have done the best job separating head count from revenue growth and profitability, thus making themselves most attractive to shareholders.
Nov 17, 2008
Market Service: Global Business and Outsourcing Services
Steering Your Global Sourcing Strategy: Advisors That Can Help
Phil Fersht
The focus on outsourcing strategies is increasing, as 2009 budgets tighten and enterprises look for new ways to reduce costs in this challenging economy. Regardless of your company's experience level, it will most likely engage with a third-party advisor at some point during the outsourcing lifecycle. Identifying the advisor that's best for your organization will have a direct effect on your outsourcing relationship's success.
Jul 16, 2008
Enterprise Application Strategies
Indian Outsourcing Providers Energizing the HR Outsourcing Industry
Phil Fersht
Many companies were highly skeptical about the entry of the top-tier Indian outsourcing providers into the human resources outsourcing (HRO) market three years ago. Not many people believed companies could take broad-scale HR services offshore and run them successfully, while saving significant costs for clients at the same time. However, the times-and the attitudes-have changed, with the Indian top tier now competing aggressively for hybrid IT-BPO contracts. In fact, AMR Research expects an increased number of major HRO engagements announced in the coming months to go in their favor.