Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Liaison Technologies
Bill Swanton
Liaison Technologies provides product information management (PIM) in the form of software as a service and business process outsourcing. It is an alternative to implementing a PIM product on-site and staffing for operation and data management tasks. This profile is a part of AMR Research's coverage of the master data management (MDM) landscape.
Dec 14, 2009
Industry Value Chain Strategies Service
P&G and Accenture Explore a New Universe
Allen Johnson
Procter & Gamble and Accenture have embarked on a journey to better exploit the digital universe. Is this is a random exploration, or are we seeing gravity established in a world that's inhabited by digital consumers?
Sep 30, 2009
Market Service: Global Business and Outsourcing Services
Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?
Dana Stiffler
Xerox is the latest in a long line of technology manufacturers to realize that its future lies in services, not products, particularly in the B2B value chain. Its acquisition of ACS makes sense when executives talk about synergies in document management and transaction processing, but key ACS businesses like broad finance and accounting BPO will likely languish post-transaction.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Jul 23, 2009
Market Service: Global Business and Outsourcing Services
State of the Outsourcing Industry in Mid-2009: Activity To Resume With a More Cautious and Global Focus
Phil Fersht, Dana Stiffler
In past recessions, enterprises have increased both IT and business process outsourcing (BPO) initiatives to drive out cost. But that hasn't been the case during the last nine months of severe economic downturn. Most enterprises have put outsourcing plans on the back burner while they tackle fundamental issues, including contemplating their very survival.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jun 16, 2009
Market Service: Customer Management
Cloud Computing: A Boon for Users, but a Challenge for Service Providers
Chris Fletcher, Phil Fersht
Shorter implementation times, easier integration, and a move from CAPEX to OPEX expenditure provide a financial boon for companies moving to cloud-based applications, but they also represent a challenge for service providers. How will the evolution toward cloud applications impact IT and BPO services provider delivery models, and how should an IT organization rethink its service provider relationships in the wake of implementing cloud-based enterprise applications?
Jun 10, 2009
Market Service: Global Business and Outsourcing Services
The 2009 Supply Management BPO Landscape: Short-Term Body-Shopping Trumps Business Transformation
Phil Fersht, Mickey North Rizza
Supply management business process outsourcing has been red hot in recent years. The market grew 30% in one year, driven by procurement and strategic sourcing services being offshored to India in record numbers. However, because of the short-term mentality of companies jumping into engagements for the sake of short-term cost savings, this growth is not sustainable. Many of the companies have a long road ahead if they want to follow through with process optimization and make future efficiencies.