Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Deloitte
Bill Swanton
Deloitte's master data management (MDM) practice is part of its broader enterprise data management practice, which also includes the data governance and data quality capabilities important to ERP-suite-focused users. The practice is noteworthy for the broad base of data domains and industries supported and the number of tools and assets it brings to the engagement. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: MindTree
Bill Swanton
MindTree's master data management (MDM) practice, though relatively small, is highly focused on the manufacturing industry, with three quarters of its revenue from the consumer goods industry. References commended it for being very cost effective across a variety of services, from MDM strategy and business case preparation to quick implementation of MDM software. This profile is a part of AMR Research's coverage of the MDM landscape.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Mar 20, 2009
Market Service: Global Business and Outsourcing Services
Be True to Your Core When You Offshore
Phil Fersht, Dana Stiffler, Kevin O'Marah
The capability to source work to locations that will provide added competitive bite to your supply chain backbone, exploit cost efficiencies, give your company access to scarce talent, provide process acumen, and leverage new technology has never been as critical to your global business infrastructure as it is in today's business environment. Smart businesses that address these sourcing opportunities are likely to emerge from this economic slump more nimble, competitive, and globally integrated.
Dec 18, 2008
Market Service: Global Business and Outsourcing Services
ERP Global Rollouts Continue Hot Streak, With Openness to Lite Apps and SaaS Increasing
Dana Stiffler
With discretionary technology spend evaporating and software and consulting markets slowing, there is one big-ticket initiative still moving ahead as planned: global ERP rollouts. Primary research conducted earlier this year forecasted sustained demand throughout 2008, showing it would ramp up into 2010. Continued client inquiry activity, even in the second half of this year, supports this demand curve. Buyers are looking for aggressive offshore effort ratios and alternative software delivery models to get functionality delivered faster and at more reasonable costs.
Jul 31, 2008
Enterprise Application Strategies
How To Structure and Execute Your Outsourcing Strategy
Phil Fersht
Entering into an outsourcing engagement is not a decision that should be hurried or taken lightly. After all, terminating a relationship with a service provider can be both costly and painful, with multiple ramifications on job security and company overhead.
Jul 16, 2008
Enterprise Application Strategies
Indian Outsourcing Providers Energizing the HR Outsourcing Industry
Phil Fersht
Many companies were highly skeptical about the entry of the top-tier Indian outsourcing providers into the human resources outsourcing (HRO) market three years ago. Not many people believed companies could take broad-scale HR services offshore and run them successfully, while saving significant costs for clients at the same time. However, the times-and the attitudes-have changed, with the Indian top tier now competing aggressively for hybrid IT-BPO contracts. In fact, AMR Research expects an increased number of major HRO engagements announced in the coming months to go in their favor.
Jun 24, 2008
Market Service: Global Business and Outsourcing Services
Consulting in the Cloud: The Emerging SaaS Consulting, Product Development, and Outsourcing Ecosystem
Dana Stiffler, Robert Bois
SaaS is on a roll, even for large enterprises, raising concerns among service providers that the ERP gravy train may be nearing its final destination. Our latest research indicates, however, that SaaS actually gives rise to new service revenue opportunities in product development, support, and hosting.
Feb 25, 2008
Market Service: Global Business and Outsourcing Services
Enterprise Application Support Landscape: India, Inc. Dominates
Dana Stiffler, Koppel Verma
The enterprise application management services market is maturing rapidly, edging more toward science than art. Potential pitfalls are well known, client expectations are more in line with reality, and service providers have stepped up. The newly dominant presence of Indian service providers is the most notable change in the landscape.