Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Deloitte
Bill Swanton
Deloitte's master data management (MDM) practice is part of its broader enterprise data management practice, which also includes the data governance and data quality capabilities important to ERP-suite-focused users. The practice is noteworthy for the broad base of data domains and industries supported and the number of tools and assets it brings to the engagement. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Liaison Technologies
Bill Swanton
Liaison Technologies provides product information management (PIM) in the form of software as a service and business process outsourcing. It is an alternative to implementing a PIM product on-site and staffing for operation and data management tasks. This profile is a part of AMR Research's coverage of the master data management (MDM) landscape.
Dec 21, 2009
Market Service: Global Business and Outsourcing Services
Proving Value, Establishing Trust: Assessing Oracle's Services and Support Strategy
Dana Stiffler
Oracle has strengthened and focused its services and support business in recent years. For a publicly held software company, this means focus, automation, and innovation while aligning more closely with the product side of the house, with pricing and delivery models gradually shifting toward software as a service and the cloud.
Sep 22, 2009
Market Service: Global Business and Outsourcing Services
Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
Dana Stiffler, C.J. Wehlage
Dell's acquisition of Perot Systems greatly expands its services portfolio, making it a more formidable competitor against HP and IBM in the U.S. SMB market. To be competitive in other markets and on a global scale, Dell will need to make additional acquisitions.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Jul 23, 2009
Market Service: Global Business and Outsourcing Services
State of the Outsourcing Industry in Mid-2009: Activity To Resume With a More Cautious and Global Focus
Phil Fersht, Dana Stiffler
In past recessions, enterprises have increased both IT and business process outsourcing (BPO) initiatives to drive out cost. But that hasn't been the case during the last nine months of severe economic downturn. Most enterprises have put outsourcing plans on the back burner while they tackle fundamental issues, including contemplating their very survival.
Jul 6, 2009
Market Service: Global Business and Outsourcing Services
A Bridge to Software as a Service: SAP's Integrated Service Delivery Initiative
Dana Stiffler
For software companies that intend to survive into the cloud era, their product and service operations must merge into an integrated development and delivery model: Products shift to a services orientation, while services standardize and become repeatable. We've been looking for signs that indicate progress in this area and found one this week in a conversation with Jan Grasshoff, director of global service portfolio management for SAP.
Jun 16, 2009
Market Service: Customer Management
Cloud Computing: A Boon for Users, but a Challenge for Service Providers
Chris Fletcher, Phil Fersht
Shorter implementation times, easier integration, and a move from CAPEX to OPEX expenditure provide a financial boon for companies moving to cloud-based applications, but they also represent a challenge for service providers. How will the evolution toward cloud applications impact IT and BPO services provider delivery models, and how should an IT organization rethink its service provider relationships in the wake of implementing cloud-based enterprise applications?