Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Liaison Technologies
Bill Swanton
Liaison Technologies provides product information management (PIM) in the form of software as a service and business process outsourcing. It is an alternative to implementing a PIM product on-site and staffing for operation and data management tasks. This profile is a part of AMR Research's coverage of the master data management (MDM) landscape.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 30, 2009
Market Service: Global Business and Outsourcing Services
Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?
Dana Stiffler
Xerox is the latest in a long line of technology manufacturers to realize that its future lies in services, not products, particularly in the B2B value chain. Its acquisition of ACS makes sense when executives talk about synergies in document management and transaction processing, but key ACS businesses like broad finance and accounting BPO will likely languish post-transaction.
Sep 23, 2009
Market Service: Global Business and Outsourcing Services
HP Sunsets EDS Brand
Dana Stiffler
Hewlett-Packard (HP) has sunsetted the nearly 50-year-old Electronic Data Systems (EDS) brand. This closes the book on one outsourcing era, but potentially begins a promising new one, with HP's application and outsourcing services unit rechristened as HP Enterprise Services.
Sep 22, 2009
Market Service: Global Business and Outsourcing Services
Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
Dana Stiffler, C.J. Wehlage
Dell's acquisition of Perot Systems greatly expands its services portfolio, making it a more formidable competitor against HP and IBM in the U.S. SMB market. To be competitive in other markets and on a global scale, Dell will need to make additional acquisitions.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Aug 20, 2009
Market Service: Supply Management
IBM Externalizes Internal Procurement Expertise With Expanded Offering
Mickey North Rizza, Phil Fersht
IBM is now poised to capture a large share of the business process outsourcing (BPO) supply management market. The company's banking on two differentiators: its procurement and sourcing skills and the potential for companies to consolidate their spend with IBM spend, leading to greater leverage and, ultimately, savings.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Ten Lessons for Avoiding Outsourcing Disasters
Phil Fersht
Having spent several months focusing on survival strategies to ride out the recession, organizations are now turning to outsourcing, expecting an easy way to carve out operating costs. However, outsourcing initiatives that aren't diligently evaluated and executed almost always have the opposite effect, resulting in increased costs, business disruption, and embarrassed executive sponsors. How can enterprises that are moving into large outsourcing engagements for the first time avoid such disasters?