Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Jul 23, 2009
Market Service: Global Business and Outsourcing Services
State of the Outsourcing Industry in Mid-2009: Activity To Resume With a More Cautious and Global Focus
Phil Fersht, Dana Stiffler
In past recessions, enterprises have increased both IT and business process outsourcing (BPO) initiatives to drive out cost. But that hasn't been the case during the last nine months of severe economic downturn. Most enterprises have put outsourcing plans on the back burner while they tackle fundamental issues, including contemplating their very survival.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jun 16, 2009
Market Service: Customer Management
Cloud Computing: A Boon for Users, but a Challenge for Service Providers
Chris Fletcher, Phil Fersht
Shorter implementation times, easier integration, and a move from CAPEX to OPEX expenditure provide a financial boon for companies moving to cloud-based applications, but they also represent a challenge for service providers. How will the evolution toward cloud applications impact IT and BPO services provider delivery models, and how should an IT organization rethink its service provider relationships in the wake of implementing cloud-based enterprise applications?
Apr 27, 2009
Market Service: Global Business and Outsourcing Services
SaaS and BPO Providers Should Work Together To Create Business Utility Services
Phil Fersht, Dana Stiffler, Dennis Gaughan
Software as a service (SaaS) creates a business utility service that is revolutionizing the software and outsourcing industries. At the same time, AMR Research has seen strong uptake in the adoption of business process outsourcing (BPO) services, which often suffer from the lack of low-cost application delivery and common business processes and standards. Is software as a service the answer to solving the issues with business process outsourcing? The following article discusses how BPO and SaaS delivery models can come together to deliver a real low-cost business utility.
Mar 23, 2009
Market Service: Global Business and Outsourcing Services
Consulting and Outsourcing Services Deal Review Data: Retail Weakens, Life Sciences Coming on Strong
Dana Stiffler, Phil Fersht
Inquiries from buyers seeking service provider assistance on projects, application support, and outsourcing in 2008 hummed along right up until the end. Here we review the shape of 2008's activity by company size, industry, initiative scope, and the functional or technology area addressed.
Feb 20, 2009
Market Service: Global Business and Outsourcing Services
2009 Global Business and Outsourcing Services Market Outlook: Slowed Down but Still Strong
Phil Fersht, Dana Stiffler
The global financial crisis, combined with the ongoing war for talent, will showcase the resilience of the global IT and business services sector in 2009.
Jan 15, 2009
Market Service: Global Business and Outsourcing Services
Infosys's 3Q Results: Less Than Stellar, but Comfortingly Realistic
Dana Stiffler
Infosys has posted its highly anticipated earnings results, the first India, Inc. star to report since the Mumbai attacks and Satyam's financial meltdown. As expected, results for the quarter ending December 31 show that the global financial slowdown has arrived on India's doorstep.
Dec 18, 2008
Market Service: Global Business and Outsourcing Services
ERP Global Rollouts Continue Hot Streak, With Openness to Lite Apps and SaaS Increasing
Dana Stiffler
With discretionary technology spend evaporating and software and consulting markets slowing, there is one big-ticket initiative still moving ahead as planned: global ERP rollouts. Primary research conducted earlier this year forecasted sustained demand throughout 2008, showing it would ramp up into 2010. Continued client inquiry activity, even in the second half of this year, supports this demand curve. Buyers are looking for aggressive offshore effort ratios and alternative software delivery models to get functionality delivered faster and at more reasonable costs.