Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Feb 8, 2010
Retail Strategies Service
Top Technology Trends in the Apparel Market: The Fourth Annual Apparel Research Study and Analysis
Janet Suleski, David Aquino, Lucie Draper
As economic conditions moderated in late 2009, apparel companies planned to loosen budget belts for this fiscal year-but only slightly. This Report provides insight to apparel executives about where their peers will be placing their IT bets as they look ahead to improved consumer spending patterns while still dealing with competitive, economic, and global market realities.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Ten Lessons for Avoiding Outsourcing Disasters
Phil Fersht
Having spent several months focusing on survival strategies to ride out the recession, organizations are now turning to outsourcing, expecting an easy way to carve out operating costs. However, outsourcing initiatives that aren't diligently evaluated and executed almost always have the opposite effect, resulting in increased costs, business disruption, and embarrassed executive sponsors. How can enterprises that are moving into large outsourcing engagements for the first time avoid such disasters?
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jun 15, 2009
Market Service: Global Business and Outsourcing Services
Beyond Cost Cutting and Into the Clouds: Searching for Value in the HP Services Universe
Dana Stiffler, Phil Fersht, Dennis Gaughan
HP's latest quarterly results show the new dominance of services: The company's largest single segment, it now accounts for 31% of revenue. HP continues to make strides in rationalizing its legacy services business with EDS's, but any longer term strategy that ensures the combined groups' future as a premier, full-service provider has yet to emerge.
Dec 22, 2008
Market Service: Global Business and Outsourcing Services
The Human Resources Outsourcing Industry Landscape: Less Complexity Drives Renewed Growth
Phil Fersht
The human resources outsourcing (HRO) industry has struggled to live up to expectations in recent years, with many buyers grappling with poorly integrated service delivery, overly complex operational issues, and a lack of common HR standards and technology platforms. However, new AMR Research findings show this market has rebounded significantly as a direct result of HRO engagements being less complex, the bundling of HR technology and processes, the increased maturity of global outsourcing providers, and the rapid deployment of offshore HR delivery models.
Dec 5, 2008
Market Service: Global Business and Outsourcing Services
Building the Outsourcing Innovation Index: In Pursuit of Non-Linear Growth
Dana Stiffler, Phil Fersht
Among the top strategic initiatives global service providers are pursuing today, non-linear growth is the Holy Grail. AMR Research is introducing the Outsourcing Innovation Index, which helps to identify companies that have done the best job separating head count from revenue growth and profitability, thus making themselves most attractive to shareholders.