Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Deloitte
Bill Swanton
Deloitte's master data management (MDM) practice is part of its broader enterprise data management practice, which also includes the data governance and data quality capabilities important to ERP-suite-focused users. The practice is noteworthy for the broad base of data domains and industries supported and the number of tools and assets it brings to the engagement. This profile is a part of AMR Research's coverage of the MDM landscape.
Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Liaison Technologies
Bill Swanton
Liaison Technologies provides product information management (PIM) in the form of software as a service and business process outsourcing. It is an alternative to implementing a PIM product on-site and staffing for operation and data management tasks. This profile is a part of AMR Research's coverage of the master data management (MDM) landscape.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Jun 15, 2009
Market Service: Global Business and Outsourcing Services
Beyond Cost Cutting and Into the Clouds: Searching for Value in the HP Services Universe
Dana Stiffler, Phil Fersht, Dennis Gaughan
HP's latest quarterly results show the new dominance of services: The company's largest single segment, it now accounts for 31% of revenue. HP continues to make strides in rationalizing its legacy services business with EDS's, but any longer term strategy that ensures the combined groups' future as a premier, full-service provider has yet to emerge.
Mar 23, 2009
Market Service: Global Business and Outsourcing Services
Consulting and Outsourcing Services Deal Review Data: Retail Weakens, Life Sciences Coming on Strong
Dana Stiffler, Phil Fersht
Inquiries from buyers seeking service provider assistance on projects, application support, and outsourcing in 2008 hummed along right up until the end. Here we review the shape of 2008's activity by company size, industry, initiative scope, and the functional or technology area addressed.
Feb 20, 2009
Market Service: Global Business and Outsourcing Services
2009 Global Business and Outsourcing Services Market Outlook: Slowed Down but Still Strong
Phil Fersht, Dana Stiffler
The global financial crisis, combined with the ongoing war for talent, will showcase the resilience of the global IT and business services sector in 2009.
Jan 22, 2009
Investment Research Strategies
Software Earnings: The Great Blue Hope-IBM
Jeffrey Freyermuth, Dennis Gaughan
Bucking trends, IBM reported solid 4Q08 results, beating consensus expectations on the bottom line. The company also provided a glimmer of hope for 2009. With a pile of cash and a diversified portfolio of products, IBM looks poised for a strong showing in a year when most technology companies are batting down for tough times.
Dec 18, 2008
Market Service: Global Business and Outsourcing Services
ERP Global Rollouts Continue Hot Streak, With Openness to Lite Apps and SaaS Increasing
Dana Stiffler
With discretionary technology spend evaporating and software and consulting markets slowing, there is one big-ticket initiative still moving ahead as planned: global ERP rollouts. Primary research conducted earlier this year forecasted sustained demand throughout 2008, showing it would ramp up into 2010. Continued client inquiry activity, even in the second half of this year, supports this demand curve. Buyers are looking for aggressive offshore effort ratios and alternative software delivery models to get functionality delivered faster and at more reasonable costs.
Oct 23, 2008
Market Service: Global Business and Outsourcing Services
Oracle Making Inroads Into Industry, Midmarket With Accelerate Partner Program
Dana Stiffler, Simon Jacobson
Though it's still early days, Oracle's Accelerate partner program is winning the midmarket hearts and minds of both the clients adopting it and the partners selling and implementing it.