Mar 10, 2010
Market Service: Global Business and Outsourcing Services
The Viability of Platform BPO and Supply Chain Services: A Discussion With Tata Consultancy Services' Abid Ali Neemuchwala
Dana Stiffler
Abid Ali Neemuchwala heads Tata Consultancy Services' global BPO business. He's been tasked with growing the business to $3B over the next five years. Our conversation focused on what's new and compelling in business process outsourcing (BPO), including platform-based BPO and other alternative delivery models, as well as the burgeoning supply chain BPO market.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jun 16, 2009
Market Service: Customer Management
Cloud Computing: A Boon for Users, but a Challenge for Service Providers
Chris Fletcher, Phil Fersht
Shorter implementation times, easier integration, and a move from CAPEX to OPEX expenditure provide a financial boon for companies moving to cloud-based applications, but they also represent a challenge for service providers. How will the evolution toward cloud applications impact IT and BPO services provider delivery models, and how should an IT organization rethink its service provider relationships in the wake of implementing cloud-based enterprise applications?
Jun 10, 2009
Market Service: Global Business and Outsourcing Services
The 2009 Supply Management BPO Landscape: Short-Term Body-Shopping Trumps Business Transformation
Phil Fersht, Mickey North Rizza
Supply management business process outsourcing has been red hot in recent years. The market grew 30% in one year, driven by procurement and strategic sourcing services being offshored to India in record numbers. However, because of the short-term mentality of companies jumping into engagements for the sake of short-term cost savings, this growth is not sustainable. Many of the companies have a long road ahead if they want to follow through with process optimization and make future efficiencies.
Mar 20, 2009
Market Service: Global Business and Outsourcing Services
Be True to Your Core When You Offshore
Phil Fersht, Dana Stiffler, Kevin O'Marah
The capability to source work to locations that will provide added competitive bite to your supply chain backbone, exploit cost efficiencies, give your company access to scarce talent, provide process acumen, and leverage new technology has never been as critical to your global business infrastructure as it is in today's business environment. Smart businesses that address these sourcing opportunities are likely to emerge from this economic slump more nimble, competitive, and globally integrated.
Mar 3, 2009
Sustainability Strategies
The Green Transformation of Indian Outsourcing: Heading for the Clouds, But Doing So on a Low-Cost and Carbon Budget
Stephen Stokes, Phil Fersht, Bruce Richardson
Indian outsourcers must accelerate their engagements with the green agenda. Otherwise, they'll risk losing out on new opportunities in a rapidly emerging area for corporate perception, performance, and product differentiation.
Feb 20, 2009
Market Service: Global Business and Outsourcing Services
2009 Global Business and Outsourcing Services Market Outlook: Slowed Down but Still Strong
Phil Fersht, Dana Stiffler
The global financial crisis, combined with the ongoing war for talent, will showcase the resilience of the global IT and business services sector in 2009.
Jan 23, 2009
Market Service: Global Business and Outsourcing Services
IT Services Financial Results Roundup: TCS, WIT, IBM
Dana Stiffler
India's largest IT companies, Tata Consultancy Services (TCS) and Wipro reported quarterly earnings with mixed results. Meanwhile IBM reported quite strong results. Here's a look at all three as the Satyam scandal continues to weigh heavily on the current services environment.
Dec 22, 2008
Market Service: Global Business and Outsourcing Services
Axon Acquisition Puts HCL in the SAP Big Leagues
Dana Stiffler, Derek Prior
Top-five Indian IT company HCL Technologies has finalized its £441M ($678M) acquisition of UK-headquartered Axon Global, the largest independent SAP consultant-integrator in the world. From a head count and revenue perspective, the acquisition admits HCL to the ranks of the Top 10 SAP service providers, with a combined SAP consulting and support capability that is 60% larger than its closest India-based competitor, Tata Consultancy Services.
Dec 22, 2008
Market Service: Global Business and Outsourcing Services
The Human Resources Outsourcing Industry Landscape: Less Complexity Drives Renewed Growth
Phil Fersht
The human resources outsourcing (HRO) industry has struggled to live up to expectations in recent years, with many buyers grappling with poorly integrated service delivery, overly complex operational issues, and a lack of common HR standards and technology platforms. However, new AMR Research findings show this market has rebounded significantly as a direct result of HRO engagements being less complex, the bundling of HR technology and processes, the increased maturity of global outsourcing providers, and the rapid deployment of offshore HR delivery models.