Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Jun 16, 2009
Market Service: Customer Management
Cloud Computing: A Boon for Users, but a Challenge for Service Providers
Chris Fletcher, Phil Fersht
Shorter implementation times, easier integration, and a move from CAPEX to OPEX expenditure provide a financial boon for companies moving to cloud-based applications, but they also represent a challenge for service providers. How will the evolution toward cloud applications impact IT and BPO services provider delivery models, and how should an IT organization rethink its service provider relationships in the wake of implementing cloud-based enterprise applications?
Apr 27, 2009
Market Service: Global Business and Outsourcing Services
SaaS and BPO Providers Should Work Together To Create Business Utility Services
Phil Fersht, Dana Stiffler, Dennis Gaughan
Software as a service (SaaS) creates a business utility service that is revolutionizing the software and outsourcing industries. At the same time, AMR Research has seen strong uptake in the adoption of business process outsourcing (BPO) services, which often suffer from the lack of low-cost application delivery and common business processes and standards. Is software as a service the answer to solving the issues with business process outsourcing? The following article discusses how BPO and SaaS delivery models can come together to deliver a real low-cost business utility.
Mar 3, 2009
Sustainability Strategies
The Green Transformation of Indian Outsourcing: Heading for the Clouds, But Doing So on a Low-Cost and Carbon Budget
Stephen Stokes, Phil Fersht, Bruce Richardson
Indian outsourcers must accelerate their engagements with the green agenda. Otherwise, they'll risk losing out on new opportunities in a rapidly emerging area for corporate perception, performance, and product differentiation.
Feb 20, 2009
Market Service: Global Business and Outsourcing Services
2009 Global Business and Outsourcing Services Market Outlook: Slowed Down but Still Strong
Phil Fersht, Dana Stiffler
The global financial crisis, combined with the ongoing war for talent, will showcase the resilience of the global IT and business services sector in 2009.
Oct 23, 2008
Market Service: Global Business and Outsourcing Services
Oracle Making Inroads Into Industry, Midmarket With Accelerate Partner Program
Dana Stiffler, Simon Jacobson
Though it's still early days, Oracle's Accelerate partner program is winning the midmarket hearts and minds of both the clients adopting it and the partners selling and implementing it.
Aug 21, 2008
Market Service: Global Business and Outsourcing Services
The Packaged Enterprise Application Services Market Sizing Report, 2007-2012
Dana Stiffler, Marianne D'Aquila, Karen Carter
Spurred by unprecedented customer demand, enterprise application services growth in recent years has consistently outpaced that of IT service providers' other lines of business. This is true for both firms headquartered in India and long-established incumbents. Our analysis indicates that even as the economic outlook in the United States deteriorates, this market will continue to enjoy healthy growth.
Jul 24, 2008
Market Service: Knowledge and Content Management
Not Swag: Six Takeaways from Microsoft's Worldwide Partner Conference
Jim Murphy
Over 12,000 eager and anxious independent software vendors, service providers, and hosting partners attended this year's Microsoft Worldwide Partner Conference, poised to learn their own market opportunities and challenges as the company expands its business and responds to drastic changes in the enterprise and consumer software markets. Here are the six takeaways I'll keep longer than my flashlight key fob, t-shirt, or stress ball.
Jun 24, 2008
Market Service: Global Business and Outsourcing Services
Consulting in the Cloud: The Emerging SaaS Consulting, Product Development, and Outsourcing Ecosystem
Dana Stiffler, Robert Bois
SaaS is on a roll, even for large enterprises, raising concerns among service providers that the ERP gravy train may be nearing its final destination. Our latest research indicates, however, that SaaS actually gives rise to new service revenue opportunities in product development, support, and hosting.