Jan 6, 2010
Enterprise Application Strategies
MDM Service Provider Profile: Infosys
Bill Swanton
Infosys Technologies' master data management (MDM) practice is clearly focused in a few industries, including high tech, life sciences, retail, and financial services. It has a broader experience with the Oracle and IBM products, which is consistent with its industry focus. This profile is a part of AMR Research's coverage of the MDM landscape.
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 30, 2009
Market Service: Global Business and Outsourcing Services
Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?
Dana Stiffler
Xerox is the latest in a long line of technology manufacturers to realize that its future lies in services, not products, particularly in the B2B value chain. Its acquisition of ACS makes sense when executives talk about synergies in document management and transaction processing, but key ACS businesses like broad finance and accounting BPO will likely languish post-transaction.
Sep 22, 2009
Market Service: Global Business and Outsourcing Services
Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
Dana Stiffler, C.J. Wehlage
Dell's acquisition of Perot Systems greatly expands its services portfolio, making it a more formidable competitor against HP and IBM in the U.S. SMB market. To be competitive in other markets and on a global scale, Dell will need to make additional acquisitions.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Aug 20, 2009
Market Service: Supply Management
IBM Externalizes Internal Procurement Expertise With Expanded Offering
Mickey North Rizza, Phil Fersht
IBM is now poised to capture a large share of the business process outsourcing (BPO) supply management market. The company's banking on two differentiators: its procurement and sourcing skills and the potential for companies to consolidate their spend with IBM spend, leading to greater leverage and, ultimately, savings.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jul 7, 2009
Market Service: Global Business and Outsourcing Services
Another Sign Fujitsu Means Business in North America
AMR Research Staff
Fujitsu America announced last week it will enter into a 10 year, $400M outsourcing deal with Alliance Data Systems, the Dallas-based marketing information services company. The transaction addresses what was a significant infrastructure services gap in North America, allowing Fujitsu America to compete on more equal footing in the hotly contested midmarket segment for IT services.
Jun 15, 2009
Market Service: Global Business and Outsourcing Services
Beyond Cost Cutting and Into the Clouds: Searching for Value in the HP Services Universe
Dana Stiffler, Phil Fersht, Dennis Gaughan
HP's latest quarterly results show the new dominance of services: The company's largest single segment, it now accounts for 31% of revenue. HP continues to make strides in rationalizing its legacy services business with EDS's, but any longer term strategy that ensures the combined groups' future as a premier, full-service provider has yet to emerge.