Feb 11, 2010
Market Service: Manufacturing Operations
EH&S Content: A Foundational Component of Green Product Supply Networks
Simon Jacobson
Green supply chains are here, with product-specific environmental information transparency expected to increase dramatically in the next three years. Environment, health, and safety (EH&S) plays a crucial role in delivering key information content. Companies seeking to use environmental compliance as an embedded differentiator in their supply networks must shift from inside-out, reactive EH&S content management processes to outside-in orchestration, overcoming significant hurdles along the way.
Sep 30, 2009
Market Service: Global Business and Outsourcing Services
Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?
Dana Stiffler
Xerox is the latest in a long line of technology manufacturers to realize that its future lies in services, not products, particularly in the B2B value chain. Its acquisition of ACS makes sense when executives talk about synergies in document management and transaction processing, but key ACS businesses like broad finance and accounting BPO will likely languish post-transaction.
Sep 23, 2009
Market Service: Global Business and Outsourcing Services
HP Sunsets EDS Brand
Dana Stiffler
Hewlett-Packard (HP) has sunsetted the nearly 50-year-old Electronic Data Systems (EDS) brand. This closes the book on one outsourcing era, but potentially begins a promising new one, with HP's application and outsourcing services unit rechristened as HP Enterprise Services.
Sep 22, 2009
Market Service: Global Business and Outsourcing Services
Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
Dana Stiffler, C.J. Wehlage
Dell's acquisition of Perot Systems greatly expands its services portfolio, making it a more formidable competitor against HP and IBM in the U.S. SMB market. To be competitive in other markets and on a global scale, Dell will need to make additional acquisitions.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jul 7, 2009
Market Service: Global Business and Outsourcing Services
Another Sign Fujitsu Means Business in North America
AMR Research Staff
Fujitsu America announced last week it will enter into a 10 year, $400M outsourcing deal with Alliance Data Systems, the Dallas-based marketing information services company. The transaction addresses what was a significant infrastructure services gap in North America, allowing Fujitsu America to compete on more equal footing in the hotly contested midmarket segment for IT services.
Jun 15, 2009
Market Service: Global Business and Outsourcing Services
Beyond Cost Cutting and Into the Clouds: Searching for Value in the HP Services Universe
Dana Stiffler, Phil Fersht, Dennis Gaughan
HP's latest quarterly results show the new dominance of services: The company's largest single segment, it now accounts for 31% of revenue. HP continues to make strides in rationalizing its legacy services business with EDS's, but any longer term strategy that ensures the combined groups' future as a premier, full-service provider has yet to emerge.
Apr 27, 2009
Market Service: Global Business and Outsourcing Services
SaaS and BPO Providers Should Work Together To Create Business Utility Services
Phil Fersht, Dana Stiffler, Dennis Gaughan
Software as a service (SaaS) creates a business utility service that is revolutionizing the software and outsourcing industries. At the same time, AMR Research has seen strong uptake in the adoption of business process outsourcing (BPO) services, which often suffer from the lack of low-cost application delivery and common business processes and standards. Is software as a service the answer to solving the issues with business process outsourcing? The following article discusses how BPO and SaaS delivery models can come together to deliver a real low-cost business utility.
Mar 3, 2009
Sustainability Strategies
The Green Transformation of Indian Outsourcing: Heading for the Clouds, But Doing So on a Low-Cost and Carbon Budget
Stephen Stokes, Phil Fersht, Bruce Richardson
Indian outsourcers must accelerate their engagements with the green agenda. Otherwise, they'll risk losing out on new opportunities in a rapidly emerging area for corporate perception, performance, and product differentiation.