Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Aug 19, 2009
Market Service: Global Business and Outsourcing Services
Forget Outsourcing: As Cognizant and Invensys Team Up, It's About Co-Learning
Phil Fersht, Bill Polk
The industry's next growth phase is unlikely to be dominated by the mega-mergers of the past. Instead, service providers will move into partnership engagements with clients where specific IP and industry process competence can be developed. The new partnership between Cognizant and Invensys is a great example of this shift.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Mar 20, 2009
Market Service: Global Business and Outsourcing Services
Be True to Your Core When You Offshore
Phil Fersht, Dana Stiffler, Kevin O'Marah
The capability to source work to locations that will provide added competitive bite to your supply chain backbone, exploit cost efficiencies, give your company access to scarce talent, provide process acumen, and leverage new technology has never been as critical to your global business infrastructure as it is in today's business environment. Smart businesses that address these sourcing opportunities are likely to emerge from this economic slump more nimble, competitive, and globally integrated.
Feb 19, 2009
Market Service: Global Business and Outsourcing Services
Cognizant Continues Its Growth Spurt With a 26% Hike, but Warns of a Significant Slowdown in 2009
Phil Fersht
Cognizant, one of the leading IT and business process outsourcing services providers, recorded a 26% revenue increase for 4Q08, but tempered expectations for 2009, predicting slower growth of 10%. These results were ahead of Wall Street expectations and signal a stellar year for the firm, which has now surpassed annual revenue of $3B.
Jan 15, 2009
Market Service: Global Business and Outsourcing Services
Infosys's 3Q Results: Less Than Stellar, but Comfortingly Realistic
Dana Stiffler
Infosys has posted its highly anticipated earnings results, the first India, Inc. star to report since the Mumbai attacks and Satyam's financial meltdown. As expected, results for the quarter ending December 31 show that the global financial slowdown has arrived on India's doorstep.
Oct 22, 2008
Market Service: Global Business and Outsourcing Services
Political Promises in an Outsourcing World: A Reality Check
Phil Fersht
We're in the final throes of the most enthralling and contentious election in years, and outsourcing has been a primary focal point of the campaign. While we don't want to weigh in on who has the better one, we do offer this look at what each candidate's plan might mean for the outsourcing market in the coming year.
Sep 3, 2008
Market Service: Global Business and Outsourcing Services
Why BPO Providers Need To Acquire To Stay Competitive, Part 1
Phil Fersht
A successful business process outsourcing (BPO) engagement is dependent on the service provider delivering business processes that can be enabled by technology and offered in the language required. Making upfront investments in these resources is a costly business, however. For many of the up-and-coming providers, forging alliances to fill short-term service gaps is an essential part of their growth strategies. In Part 1 of this two-part series, we discuss recent acquisition activity in the BPO industry and evaluate growth opportunities for providers. In Part 2, we'll delve into some specific partnership and acquisition activity and discuss the pros and cons of each strategy.
Aug 21, 2008
Market Service: Global Business and Outsourcing Services
The Packaged Enterprise Application Services Market Sizing Report, 2007-2012
Dana Stiffler, Marianne D'Aquila, Karen Carter
Spurred by unprecedented customer demand, enterprise application services growth in recent years has consistently outpaced that of IT service providers' other lines of business. This is true for both firms headquartered in India and long-established incumbents. Our analysis indicates that even as the economic outlook in the United States deteriorates, this market will continue to enjoy healthy growth.