Dec 14, 2009
Industry Value Chain Strategies Service
P&G and Accenture Explore a New Universe
Allen Johnson
Procter & Gamble and Accenture have embarked on a journey to better exploit the digital universe. Is this is a random exploration, or are we seeing gravity established in a world that's inhabited by digital consumers?
Nov 3, 2009
Market Service: Global Business and Outsourcing Services
How PwC Got Back Into the Consulting and IT Services Game
Dana Stiffler
Global accounting firms are expanding service lines in a way that puts them on a path to competing head to head with both management consultancies and global IT services powerhouses. The trick is to take premium services market share away from these firms within shared existing clients, yet avoid getting pulled into the commoditized IT and BPO services game. AMR Research recently spent the day with PricewaterhouseCoopers (PwC) leadership to see how they've been faring in these efforts.
Sep 18, 2009
Market Service: Global Business and Outsourcing Services
The Top 25 SAP Service Providers
Dana Stiffler
The SAP services market has a lot of runway left. Even as the core commoditizes and goes offshore, the market is still worth well over $100B, and growing at high single-digit rates annually. The very largest SAP service providers-the top nine-are longtime standard bearers of global IT services, but things get considerably cloudy beyond that with the increased influence of the Indian players and the arrival of several Latin American upstarts.
Sep 14, 2009
Market Service: Global Business and Outsourcing Services
Avoid Reading at Your Own Peril: The Essential Guide To Selecting an Outsourcing Service Provider
Phil Fersht
Selecting an outsourcing partner is very different from selecting a supplier to provide a specific task or product. An outsourcing relationship is likely to span many years, with its level of success having a profound impact on your firm's operations and future performance. Choosing the right provider could be one of the most important decisions you make. In this article we highlight 10 vital considerations to help you make the right choice.
Jul 22, 2009
Market Service: Enterprise Performance Management
2009 Executive Guide to Selecting BI/PM Service Providers
John Hagerty, Dana Stiffler
Service providers offer a plethora of BI and PM services that incorporate sophisticated methodologies and packaged offerings. What buyers value highly are nuts-and-bolts technical skills that mesh with their chosen technical architecture. They also continue to want it their way on their terms.
Jun 10, 2009
Market Service: Global Business and Outsourcing Services
The 2009 Supply Management BPO Landscape: Short-Term Body-Shopping Trumps Business Transformation
Phil Fersht, Mickey North Rizza
Supply management business process outsourcing has been red hot in recent years. The market grew 30% in one year, driven by procurement and strategic sourcing services being offshored to India in record numbers. However, because of the short-term mentality of companies jumping into engagements for the sake of short-term cost savings, this growth is not sustainable. Many of the companies have a long road ahead if they want to follow through with process optimization and make future efficiencies.
Apr 27, 2009
Market Service: Global Business and Outsourcing Services
SaaS and BPO Providers Should Work Together To Create Business Utility Services
Phil Fersht, Dana Stiffler, Dennis Gaughan
Software as a service (SaaS) creates a business utility service that is revolutionizing the software and outsourcing industries. At the same time, AMR Research has seen strong uptake in the adoption of business process outsourcing (BPO) services, which often suffer from the lack of low-cost application delivery and common business processes and standards. Is software as a service the answer to solving the issues with business process outsourcing? The following article discusses how BPO and SaaS delivery models can come together to deliver a real low-cost business utility.
Jan 28, 2009
Market Service: Global Business and Outsourcing Services
India's Back Office Dominates Procurement Outsourcing
Phil Fersht, Mickey North Rizza
The Satyam mess has given Indian service firms a beating lately, but brand new data on the procurement business process outsourcing (BPO) market is proving good news for a change. Our forthcoming study into procurement outsourcing reveals the vast majority are coming from India. Here's why.
Dec 23, 2008
Market Service: Global Business and Outsourcing Services
Beware of Myopic Cost Cutting: Use Outsourcing To Be More Competitive in This Economy
Phil Fersht, Tony Friscia
In this market, companies can easily panic and look to outsourcing to cut costs. But doing so may turn into a contracted nightmare that can't be escaped for years, costing your organization much more than it thinks it's saving. Smart companies will outsource strategically, not reactively. Here's tips on how to do exactly that.
Dec 22, 2008
Market Service: Global Business and Outsourcing Services
Axon Acquisition Puts HCL in the SAP Big Leagues
Dana Stiffler, Derek Prior
Top-five Indian IT company HCL Technologies has finalized its £441M ($678M) acquisition of UK-headquartered Axon Global, the largest independent SAP consultant-integrator in the world. From a head count and revenue perspective, the acquisition admits HCL to the ranks of the Top 10 SAP service providers, with a combined SAP consulting and support capability that is 60% larger than its closest India-based competitor, Tata Consultancy Services.