Derek Prior
Research Director

As a research director, Derek Prior brings 28 years of experience in enterprise applications to AMR Research. His primary responsibility is to expand AMR Research’s coverage into the many operational and technical challenges faced by end users throughout the lifecycle of SAP and other key ERP applications. Derek is considered a thought leader on key ERP technical and operational issues, including:

• Platform performance, including selection and sizing
• Architecture, infrastructure, and instance strategy
• Centers of excellence and post go-live support
• Relationship strategies, including support, licensing, and maintenance

Before joining AMR Research, Derek spent six years at Gartner as a recognized international SAP expert. He spent 17 years at Hewlett-Packard, where he initially focused on process control, quality management and computer integrated manufacturing applications. He then played a leading role in the development of a highly successful partnership between Hewlett-Packard and SAP in the United Kingdom, when the R/3 business application was first launched.

Derek holds a BS in chemical engineering and fuel technology and a doctorate in the mathematical modelling of combustion-generated air pollution, both from the University of Sheffield.

• Reintroducing an Old Friend: SAP Standard Support
• 2010 Environmental Sustainability Initiatives: Don't Forget Your Engineers
• Sustainability Peer Forum Teleconference: The Sustainability Outlook for 2010
• SAP Solution Manager Opens Up
• SAP Peer Forum Summit Session: Maximizing Your SAP Relationship Effectiveness
• SAP Peer Forum Teleconference: The Expanding Footprint of Solution Manager
• SAP Centers of Excellence: Who Can Take Them to the Next Level?
• HCL AXON Helps Birmingham City Council Realize Huge Business Value From SAP

February

Extracting Maximum Value from your SAP Support Contract

February 24, 2010 | 11AM - 12:30PM ET Bookmark to my calendar

Given the escalating cost of your SAP support contract it is vital more than ever to maximize the quality of service that you get from SAP Active Global Support. This teleconference will explore what best practices members are using for getting the most value. How do you get your support service requests resolved as quickly as possible? What services does Enterprise Support entitle you? Are members considering moving to the recently announced new Standard Support? Will this save you much money? How do you choose? Are the lower cost 3rd party providers a real option?