Dana Stiffler
Research Director, Global Business & Outsourcing Services

As research director for AMR Research, Dana Stiffler is part of a team that studies service providers and helps companies understand the benefits, costs, and risks of working with them. Dana has led the coverage of Tier One consulting and IT services companies for the firm since 2002. Her research focuses on the business and IT trends that affect corporate technology implementation and operations, with a particular focus on enterprise application implementation and support.

Prior to joining AMR Research, Dana spent three years at Meridien Research (now IDC’s Financial Insights), where she was responsible for launching their Emerging Trading Technologies practice in 1999. Earlier in her career, she served as policy analyst at Stuart N. Brotman Communications.

Dana received her BA in international relations from Claremont McKenna College, and her MA in law and diplomacy from the Fletcher School at Tufts University.

• Proving Value, Establishing Trust: Assessing Oracle's Services and Support Strategy
• How PwC Got Back Into the Consulting and IT Services Game
• TCS Cautiously Enters the Cloud Services Market
• Xerox-ACS: Cloud Services Potential, or Dinosaurs Huddling Together for Warmth?
• HP Sunsets EDS Brand
• Texas Two-Step: Dell To Acquire Perot Systems, Expand Portfolio for U.S. Small and Midsize Enterprises
• The Top 25 SAP Service Providers
• State of the Outsourcing Industry in Mid-2009: Activity To Resume With a More Cautious and Global Focus